FAQS

My account & order？

Hover over the my account link located in the top right hand corner and click on create account. You can also click here.

You will be sent to a different page to create an account.

Fill out the form completely and click create account when completed

A confirmation email will be sent to activate your new account.   

How do l place and order？

To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)

To remove an item from your bag, simply click the remove link next to the item you wish to discard on your Cart page.

To view what is in your bag at any time, click the "bag" icon in the top right hand corner of your screen.

To purchase what you've selected click "checkout", then "secure checkout".

Once we have confirmed your order we will ship!

How do l check my order status？

Once an order is submitted, a confirmation email will be sent to the email associated with your account. Orders with standard shipping typically take 1-2 business days to be processed and shipped. Expedited orders placed before 2:00pm EST (11:00am PST) will be shipped the same day. Weekends and holidays are not business days, and are therefore excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.

To check the current status of your order or to view your order history, sign into your Red Dress account page. If you're having trouble loggin in, or if you checked out as a guest, please contact customer service at alloracoo@gmail.com

How  I change or cannel my order after I place it？

If you need to make any changes to your order, please contactl us at  email alloracoo@gmail.com immediately after making your purchase. Once your order has been processed, we will be unable to modify the contents of your order. Changes in price (items going on sale and/or promotional codes) are not valid on previous orders. We will be unable to modify orders placed prior to price changes or promotions. Orders cannot be cancelled once they have begun processing. We apologize for any inconvenience and will do our best to assist you.